Terms of Service & Service Agreement

These terms govern your use of Gentry's website design, hosting, and maintenance service ("Service"). By subscribing, you ("Customer," "you") agree to them. Gentry is a Launch Media company. Please read them alongside our Privacy Policy and Cancellation Policy.

1.What Gentry provides

Gentry designs, builds, hosts, secures, and maintains a professional website for your business. Depending on the plan you choose, this includes a one-page or multi-page site, hosting, an SSL certificate, ongoing maintenance, and a set number of content updates each month. Optional add-ons, such as Local Growth, are provided only if you subscribe to them.

2.Subscription & billing

• The Service is a monthly subscription billed in advance.
• There is no setup fee.
• Payments are processed securely by Stripe. By subscribing, you authorize recurring monthly charges to your payment method until you cancel.
• Your subscription renews automatically each month until cancelled.

3.Preview & approval before launch

Before your website goes live, Gentry provides a private preview for you to review. Your site is not published publicly until you approve it. This makes sure you're happy with the result before anyone else sees it.

4.Content updates

Each plan includes a defined monthly update allowance — a reasonable number of content changes (such as text edits, swapping images, updating hours, or adding a service) per month. Updates beyond your plan's allowance, or larger redesign work, may be scheduled into a following month or quoted separately. We'll always be clear with you before doing anything that falls outside your plan.

5.Your responsibilities

• Provide accurate business information and any content (text, images, logos) you want on your site.
• Make sure you have the rights to any material you send us to publish.
• Keep your contact and billing details up to date.
• Use the Service lawfully and not for prohibited, harmful, or infringing content.

6.Hosting, SSL & maintenance

While your subscription is active, hosting, SSL, and ongoing maintenance are included at no extra charge. We aim for high availability but do not guarantee uninterrupted, error-free service, and we are not liable for downtime caused by third-party providers or events beyond our reasonable control.

7.Your domain

You own your domain name. If you already have a domain, we connect your Gentry site to it. If you register a domain, it remains yours. If you cancel, your domain stays with you and you can point it wherever you like.

8.Ownership & content

You retain ownership of the business content and materials you provide to us. Gentry retains ownership of its underlying templates, code frameworks, and tooling used to build and run sites. Your domain is always yours (see section 7).

9.Cancellation

You can cancel anytime by emailing us or from your billing account. When you cancel, your Service continues through the end of the period you've already paid for, and you won't be charged again. After that period, your website may be taken offline. Your domain remains yours. Full details are in our Cancellation Policy.

10.No ranking guarantees

11.Payments & refunds

All payments are handled by Stripe. Because the Service is a month-to-month subscription with no setup fee, cancelling stops future charges rather than refunding the current period. See the Cancellation Policy for how this works.

12.Limitation of liability

To the fullest extent permitted by law, Gentry's total liability for any claim relating to the Service is limited to the amount you paid to Gentry in the three months before the claim. Gentry is not liable for indirect, incidental, or consequential damages.

13.Changes to these terms

We may update these terms from time to time. If we make material changes, we'll update the "Last updated" date and notify active customers. Continuing to use the Service after changes take effect means you accept the updated terms.

14.Contact

Questions about these terms? We're happy to explain anything in plain English.