Gentry is a month-to-month service with no long-term contract. You can cancel anytime, and we've made the process simple and clear. Here's exactly what happens.
How to cancel
- 1Email us
Send a cancellation request to contact@gentryassistant.com from the email on your account.
- 2Or cancel from billing
You can also cancel your subscription directly through the Stripe billing portal linked in your payment receipts.
What happens to billing
When you cancel, your subscription stops renewing. Your Service continues through the end of the period you've already paid for, and you will not be charged again. Because Gentry is billed month-to-month with no setup fee, cancelling ends future payments rather than refunding the current month.
What happens to your website
Your website stays online through the end of your paid period. After that, your Gentry-hosted site may be taken offline. If you'd like a copy of your content or help handing the site off, just ask us before your period ends and we'll do our best to help.
Want a hand-off instead of going dark? Email us before your period ends and we'll arrange to hand off your site content where we can.
What happens to your domain
Your domain name stays yours. Cancelling Gentry does not affect your ownership of your domain — you keep it and can point it to any host you choose.
Reactivating
Changed your mind? You're welcome back anytime. Email us and we'll help you restart your subscription and bring your site back online.
Ready to cancel or have a question?
Email contact@gentryassistant.com and a real person will take care of it.